Terms of Service

# Terms of Service **Effective Date:** July 13, 2026 **Last Updated:** July 13, 2026 ## 1. Acceptance of These Terms These Terms of Service govern your use of https://clearroutemessaging.com/ and all services provided by ClearRoute Messaging Compliance LLC, doing business as ClearRoute. By using the website, submitting a form, requesting a consultation, approving a proposal, making a payment, or authorizing ClearRoute to begin work, you agree to these Terms. When acting for a business or organization, you represent that you have authority to accept these Terms on its behalf. ## 2. ClearRoute Services ClearRoute provides operational consulting and registration support for business messaging programs. **Registration services may include:** 10DLC brand and campaign preparation; toll free messaging verification support; short code readiness and application support; business identity reviews; website and online presence reviews; consumer consent flow audits; opt in documentation; messaging disclosure reviews; campaign classification; campaign descriptions; sample message preparation; HELP and STOP response preparation; provider submission coordination; rejection analysis; remediation; and resubmission support. **Partner services may include:** white label registration support; registration quality control; client intake review; recurring registration operations; provider support; agency support; reseller support; software platform support; and messaging compliance training. The exact scope, pricing, deliverables, revisions, and payment schedule for a project may be described in a proposal, invoice, order, or statement of work. When a signed statement of work directly conflicts with these Terms, the statement of work controls only for that specific project and conflict. ## 3. Operational Consulting Only ClearRoute is an independent consultant. ClearRoute is not a law firm, telecommunications carrier, mobile network operator, registry, government agency, Campaign Service Provider, Direct Connect Aggregator, or messaging provider unless a separate written agreement expressly states otherwise. ClearRoute does not provide legal advice. Information about the Telephone Consumer Protection Act, Federal Communications Commission rules, consumer consent, privacy law, provider requirements, carrier requirements, and industry standards is provided for general operational and educational purposes. You should consult qualified legal counsel regarding legal interpretations, consent requirements, privacy obligations, regulatory risk, consumer complaints, and potential liability. ## 4. No Guarantee of Approval ClearRoute does not control the systems, policies, standards, procedures, or decisions of messaging providers, registries, vetting organizations, aggregators, carrier partners, mobile network operators, or government agencies. ClearRoute does not guarantee brand approval; campaign approval; toll free verification; short code approval; a specific trust score; a specific vetting score; a particular throughput level; approval within a specific period; message delivery; carrier acceptance; provider acceptance; protection from filtering; protection from blocking; protection from suspension; protection from complaints; or continued approval. A registration may be delayed, denied, returned, suspended, restricted, filtered, or revoked for reasons outside ClearRoute’s control. Payment for ClearRoute services is based on work performed and is not dependent on registration approval unless a signed statement of work expressly provides otherwise. ## 5. Client Responsibilities You are responsible for providing complete, accurate, current, and truthful information. **Business responsibilities:** You must maintain a legitimate business, accurate business records, and an accurate website and online presence. You must promptly correct information that becomes inaccurate or outdated. **Consent responsibilities:** You must obtain legally valid consent from message recipients, maintain evidence of consent, accurately describe your opt in process, honor opt out and revocation requests, and follow applicable consent and privacy requirements. **Messaging responsibilities:** You must send messages only for the registered use case, ensure actual messages match the campaign description and approved samples, accurately represent frequency and expected volume, and avoid unlawful, deceptive, misleading, or prohibited content. **Registration responsibilities:** You must review and approve registration materials before submission, pay all applicable provider and registration fees, and notify ClearRoute when material information changes. You remain responsible for your business, products, services, website, advertising, recipients, consent practices, message content, and messaging traffic. ## 6. Accuracy of Information ClearRoute may rely on the information and materials you provide. You represent that all information submitted to ClearRoute is accurate, complete, current, and not misleading. You must promptly notify ClearRoute when previously provided information becomes inaccurate. ClearRoute is not responsible for rejection, suspension, delay, investigation, complaint, filtering, enforcement action, or financial loss caused by inaccurate, incomplete, inconsistent, outdated, or misleading information supplied by you. ## 7. Client Authorization Within the agreed project scope, you authorize ClearRoute to review your public website and online presence; review documents and information you provide; prepare registration materials; communicate with you and your authorized personnel; communicate with your messaging provider or registration partner; assist with submissions; receive registration status information; and prepare corrections or resubmission materials. ClearRoute may refuse to prepare, submit, or support information that appears false, deceptive, unlawful, materially incomplete, or inconsistent. ## 8. Provider Accounts and Credentials A project may require access to a provider, registration, or communications account controlled by you. You should use account delegation and secure access methods whenever available. You should not send passwords through ordinary email or unsecured website forms. You are responsible for maintaining ownership and control of your accounts, enabling appropriate account security, reviewing account activity, controlling authorized users, and removing ClearRoute’s access when it is no longer required. ClearRoute may refuse to accept or store account credentials when they cannot be handled through a reasonably secure method. ## 9. Outside Services ClearRoute services may depend on outside messaging providers, registries, registration platforms, payment processors, website hosts, scheduling tools, aggregators, carriers, or other organizations. These organizations operate under their own terms, privacy policies, pricing, security procedures, and review standards. ClearRoute is not responsible for outside approval decisions, rejection decisions, processing times, system outages, security practices, rule changes, pricing changes, account actions, message filtering, delivery failures, technical errors, or data retention practices. You may be required to establish and maintain a separate account or agreement with an outside provider. ## 10. Outside Fees Unless expressly included in writing, ClearRoute fees do not include provider fees, registry fees, carrier fees, vetting fees, campaign fees, brand fees, telephone number fees, short code leasing fees, messaging usage charges, payment processing fees, legal fees, website development costs, policy drafting by legal counsel, or outside verification expenses. You are responsible for all outside fees connected to your messaging program. ## 11. Registration Review and Approval ClearRoute may prepare campaign descriptions, use case descriptions, opt in explanations, sample messages, HELP responses, STOP responses, and supporting evidence based on the information you provide. Before submission, you are responsible for confirming that your business information is accurate, the campaign description reflects the actual program, sample messages reflect actual content, the opt in explanation is accurate, website links are active, privacy disclosures are accurate, and ClearRoute is authorized to proceed. Your approval of registration materials confirms that the materials accurately represent your business and messaging practices. ## 12. Website and Consent Corrections A registration may require changes to your website, privacy disclosures, messaging terms, forms, checkboxes, consent language, calls to action, business information, sample messages, or online presence. Unless website editing or implementation is expressly included in writing, you are responsible for making all recommended changes. ClearRoute may provide suggested language for operational purposes. You remain responsible for implementation and obtaining legal review when appropriate. ## 13. Changes After Registration You must notify ClearRoute or your messaging provider when there is a material change to your legal business identity, brand name, website, provider, telephone numbers, campaign purpose, opt in process, message content, message frequency, expected volume, industry, products, services, ownership, or privacy practices. A material change may require an updated registration, new campaign, new verification, new application, or additional provider review. ## 14. Fees and Payment You agree to pay the fees stated in the applicable proposal, invoice, order, or statement of work. Unless otherwise stated, fees are quoted in United States dollars. An initial payment may be required before work begins. Invoices are due according to the terms shown on the invoice. ClearRoute may pause work when payment becomes overdue. Work outside the agreed scope may require additional payment. You are responsible for applicable taxes and reasonable collection expenses. ## 15. Initial Payments An initial payment may reserve project capacity and compensate ClearRoute for intake, research, review, preparation, and administrative work. Unless required by law or expressly stated otherwise, an initial payment becomes nonrefundable once ClearRoute begins performing services. ## 16. Cancellation and Refunds You may request cancellation through the contact form available at https://clearroutemessaging.com/. When work has already begun, you remain responsible for completed work, approved expenses, and nonrefundable outside charges. Fees for completed consultations, audits, reviews, document preparation, registration submissions, and remediation services are nonrefundable. A rejection, delay, denial, suspension, filtering action, or request for additional information does not automatically entitle you to a refund. Any approved refund will be limited to fees paid for services that ClearRoute did not perform. ## 17. Revisions and Additional Work The number of revisions or remediation cycles included in a service may be stated in the applicable proposal or statement of work. Additional fees may apply when you change the business, provider, campaign, use case, telephone numbers, messaging content, or consent process; provide materially different information after work begins; request new deliverables; require additional website review; receive a new rejection involving a different issue; or when provider, carrier, registry, or legal requirements change during the project. ## 18. Recurring Services When you purchase monthly or recurring services, fees renew at the interval stated in the applicable agreement. Either party may cancel recurring services according to the applicable proposal or statement of work. Fees already earned remain payable. Unused time does not carry forward unless expressly stated in writing. Recurring services do not guarantee continuous approval, monitoring of every message, legal compliance, or protection from provider or carrier action. ## 19. Restricted Activities ClearRoute may refuse, suspend, or terminate services involving fraud, deception, phishing, impersonation, harassment, unlawful discrimination, illegal products or services, unauthorized contact lists, misleading financial claims, misleading health claims, unlawful lead generation, malware, unauthorized access, unlawful debt collection, activity prohibited by law, or activity prohibited by a provider, registry, aggregator, or carrier. ClearRoute may require additional information or documentation from regulated or higher risk businesses. ## 20. Confidentiality Each party may receive confidential or nonpublic information from the other party. The receiving party agrees to use confidential information only for the engagement, protect it using reasonable care, and disclose it only to persons or service providers who reasonably require access. Confidential information does not include information that was already lawfully known, becomes public without a breach, is lawfully received from another source, is independently developed, or must be disclosed by law. ClearRoute may provide confidential information to contractors, service providers, insurers, accountants, and professional advisers who are subject to appropriate confidentiality obligations. ## 21. Privacy and Client Data ClearRoute processes personal information as described in the ClearRoute Privacy Policy available at https://clearroutemessaging.com/. You should not send complete customer databases, passwords, complete payment card information, or unnecessary sensitive information through ordinary email or unsecured forms. When you provide information relating to customers, subscribers, users, or message recipients, you represent that you collected the information lawfully, provided required privacy notices, obtained required consent, and are authorized to disclose the information to ClearRoute. ClearRoute may process that information only as reasonably necessary to provide the requested services, comply with law, maintain security, and enforce its agreements. ## 22. Intellectual Property You retain ownership of your trademarks, logos, website content, business records, and materials you provide. ClearRoute retains ownership of its existing methods, templates, checklists, processes, training materials, audit structures, internal tools, software, and general business knowledge. After full payment, you may use final materials created specifically for your business for your internal operations and messaging registration activities. You may not resell, publish, distribute, license, copy, or use ClearRoute’s templates, processes, or materials to create a competing service without written permission. ## 23. Website Use You may use the ClearRoute website only for lawful purposes. You may not attempt unauthorized access, interfere with website operation, introduce malicious code, copy or scrape protected content, impersonate another person, submit false information, test website security without permission, or use automated systems in a manner that places an unreasonable burden on the website. ClearRoute may restrict website access when misuse or unlawful activity is suspected. ## 24. Website Information Website content is provided for general informational purposes. ClearRoute may update, change, or remove website content at any time. ClearRoute does not guarantee that every page is complete, current, or suitable for a particular business or messaging program. General website information is not a substitute for a paid audit, provider guidance, or advice from qualified legal counsel. ## 25. Electronic Communications You agree that ClearRoute may communicate through email, website forms, electronic signature platforms, secure portals, video meetings, and text messages when appropriate consent has been provided. Electronic records, approvals, communications, and signatures may be used to form and document agreements. You are responsible for maintaining accurate contact information and reviewing communications related to your project. ## 26. Text Message Terms When you provide a mobile number and consent to receive messages, ClearRoute may send consultation confirmations, appointment reminders, responses to inquiries, information requests, project updates, registration notices, billing notices, security notices, and service announcements. Promotional text messages will be sent only when separately authorized. Consent to receive promotional messages is not a condition of purchasing services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. ClearRoute may also recognize other reasonable revocation requests submitted through the website contact form. Reply HELP for assistance. ClearRoute may send one final nonpromotional message confirming that an opt out request was processed. ClearRoute is not responsible for carrier charges, failed delivery, delayed delivery, network availability, device compatibility, or carrier filtering. ## 27. Disclaimer of Warranties To the fullest extent permitted by law, the website and services are provided as available and without warranties not expressly stated in a signed agreement. ClearRoute does not warrant that the website or services will be uninterrupted, error free, complete, secure, or suitable for every business or use case. ClearRoute does not warrant that every registration risk, legal issue, consent issue, privacy issue, or compliance concern will be identified. ## 28. Limitation of Liability To the fullest extent permitted by law, ClearRoute will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages. ClearRoute will not be liable for lost profits, lost revenue, lost business, lost data, lost goodwill, lost opportunities, message filtering, delivery failure, account suspension, registration rejection, provider action, carrier action, regulatory action, consumer complaints, or outside fees. ClearRoute’s total liability arising from a specific project will not exceed the professional service fees paid to ClearRoute for that project during the six months before the event giving rise to the claim. When applicable law does not permit a particular limitation, the limitation will apply only to the greatest extent legally permitted. ## 29. Indemnification You agree to defend, indemnify, and hold harmless ClearRoute, its owner, contractors, and service providers from claims, losses, liabilities, penalties, damages, expenses, and reasonable legal fees arising from your business, products, services, advertising, website, messaging activity, failure to obtain consent, failure to honor opt out requests, messages sent by you or for you, false or misleading information, violation of law, violation of provider or carrier requirements, breach of these Terms, or infringement of another person’s rights. This obligation does not apply to the extent that a final legal judgment determines that a claim resulted solely from ClearRoute’s intentional misconduct. ## 30. Suspension and Termination ClearRoute may pause or terminate services when you fail to pay required fees, provide false or misleading information, request unlawful activity, violate provider or carrier rules, create a security risk, abuse ClearRoute or its service providers, materially breach an agreement, or expose ClearRoute to unreasonable legal, financial, or operational risk. Upon termination, ClearRoute may stop work and revoke access. Amounts owed for completed work, approved expenses, and nonrefundable charges remain due. Sections intended to survive termination will remain effective. ## 31. Informal Dispute Resolution Before filing a legal claim, each party agrees to submit written notice through the contact form available at https://clearroutemessaging.com/. The notice should describe the dispute, relevant facts, and requested resolution. The parties agree to allow at least thirty days for a good faith attempt to resolve the dispute. ## 32. Governing Law These Terms are governed by the laws of the State of Arizona, without regard to conflict of law rules. Any legal proceeding that is not resolved informally must be brought in a state or federal court with jurisdiction in Arizona. Each party consents to the jurisdiction of those courts. ## 33. Changes to These Terms ClearRoute may update these Terms to reflect changes in services, technology, providers, business practices, or legal obligations. The updated Terms will be posted at https://clearroutemessaging.com/ with a revised Last Updated date. Changes will apply prospectively unless applicable law permits otherwise. ## 34. General Provisions If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect. Failure to enforce a provision does not waive the right to enforce it later. You may not assign your rights or obligations without written permission from ClearRoute. ClearRoute may assign an agreement in connection with a merger, sale, transfer, financing, or reorganization of the business. These Terms, the ClearRoute Privacy Policy, and any applicable proposal or statement of work form the entire agreement concerning the website and services. ## 35. Contact ClearRoute **Legal Business Name:** ClearRoute Messaging Compliance LLC **Doing Business As:** ClearRoute **Website:** https://clearroutemessaging.com/ Questions, legal notices, cancellation requests, privacy requests, and service requests may be submitted through the contact form available on the website.